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Healthcare is becoming harder to understand. Personal Health Advocates help you find your way through insurance and healthcare systems. They can also locate doctors, specialists, hospitals, dentists and pharmacies. Advocates research treatments, resolve claims and provide medical explanations so you can make more informed decisions.
Untangle medical bills and insurance claims
Clarify benefits
Answer questions about tests, treatments and medications
Coordinate care among multiple providers
Assist with eldercare and related healthcare issues
Arrange second opinions
Transfer medical records
Negotiate payment arrangements with providers and find options for non-covered services
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The fast, easy way to get health information from an online resource you can trust. You have 24/7 access to doctors, pharmacists, psychologists, dentists, dieticians and more by email or smartphone app. You’ll get treatment options and advice you understand. With Doctors Online, the doctor’s always in!
Responses within a few hours
Articles, videos and Health Encyclopedia
Weekly Health Tip emails from doctors
Healthy Lifestyle Assessments to monitor your health
Secure Personal Health Record
Unlimited, confidential services include your immediate family
Q. How does this benefit work?
A. Members can ask questions to a board certified doctor via email 24/7/365. After registering once, type in a subject, like poison ivy, and a question in the message field. A response from the doctor will be sent within 24 hours.
Q. What services are included?
A. Members may work with with a board certified doctor for guidance on treatment options for an illness. Members have access to psychologists for behavioral health questions and can get help with various other things including nutrition, fitness and much more.
Q. Are there any services with which Doctors Online will not help?
A. Emergency questions/ issues and prescribing medications are excluded.
Q. Am I charged for each new question?
A. No, members are never charged for services through Doctors Online. Members may use this service over and over at no cost.
Q. Can I get general health info through Doctors Online?
A. Yes, members may get info through e-mail, such as health tips, links to quality resources and responses from doctors.
Q. Will the medical information I share remain confidential?
A. Patient Confidentiality is respected by Doctors Online. The website honors or exceeds the legal requirements of medical/health privacy. Personal information will not be given or sold to unaffiliated third parties.
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Feel better now! 24/7 access to a doctor is only a call or click away—anytime, anywhere with no consultation fee. Now you can talk to a doctor by phone or online video consult to get a diagnosis, treatment options and prescription if necessary. Save time and money by avoiding crowded waiting rooms in the doctor’s office, urgent care clinic or ER. Just use your phone, computer, smartphone or tablet to get a quick diagnosis by a U.S. licensed physician.
On-demand healthcare—wherever, whenever
Treatment for common medical issues such as colds, flu, poison ivy, respiratory infections, bronchitis, pink eye, sinus problems, allergies, urinary tract infections and ear infections
16 minutes average call back time
Consultations for all ages—from children to seniors
U.S. board-certified doctors with an average 15 years practice experience
Upon member request, Telehealth can share consult information with your doctor
