Got a trip planned? Protect yourself and your loved ones. When traveling 100 miles or more from home*, you can rest easy knowing you have a global network of doctors, assistance personnel and emergency benefits. You’ll be safe and sound from air to ground.
Emergency medical evacuation
Monitoring of treatment
Replacement of lost or stolen travel documents
Transportation to join a family member in the hospital
Return of minor children
Pre-travel and security information
Coordination of hospital payments and insurance
Medications and vaccines
Transfer of money
Translation services
Return of mortal remains
*Home is defined as the address listed on member’s ID (Driver’s License or Passport)
Q. How do I access the Global Travel Assistance Service?
A. Call the toll-free number on the back of your membership card. If the toll-free number is not accessible from the country you’re traveling in, call Global Travel Assistance collect.
Q. When can I use the service?
A. Global Travel Assistance will help with any type of illness or injury, regardless of the severity.
Q. Are there any times Global Travel Assistance cannot help?
A. Global Travel Assistance cannot help you if you’re traveling against the advice of a physician, need assistance related to a natural disaster or traveling to a country that is not deemed safe for travel.
Q. How does Global Travel Assistance help find medical care?
A. Global Travel Assistance has a global network of over 50,000 providers. The network contains hospitals, clinics and doctors, as well as other providers in the travel insurance industry, such as air ambulances, house call doctors and medical escorts. Global Travel Assistance members are referred based on the medical specialty needed, location, language, office hours, training, etc.
Q. Does Global Travel Assistance require that I go to certain hospitals, doctors or clinics?
A. You should contact Global Travel Assistance before choosing a hospital so that we can refer you to facilities that we have previously worked with. If you go to other providers, we cannot be certain of the level of treatment. However, Global Travel Assistance will provide the same services regardless of where you are treated.
Q. What happens in the event I am hospitalized?
A. Notify Global Travel Assistance as soon as possible. They will then monitor your care and work through the details of foreign hospitalizations. They will promptly speak with the treating doctor to assess your condition, treatment plans and whether or not an evacuation is necessary. Global Travel Assistance will update your family, employer and personal doctor as needed. Also, they will coordinate all insurance verifications and admission details.
Q. How does Global Travel Assistance facilitate hospital admissions?
A. Global Travel Assistance coordinates all billing and insurance verifications, including settling any guarantees of payment. This ensures that there is no delay or denial of medical treatment because you cannot make the up-front payment or your insurance is not recognized.
Q. What if the local facilities are not able to provide treatment?
A. If facilities are inadequate, the Global Travel Assistance Regional Medical Advisor will report on the safety of an evacuation, any medical needs you may require en route and evacuation plan details. Global Travel Assistance will consult with all parties involved and fully manage the evacuation.
Q. Once I am released from the hospital, do the services end?
A. Global Travel Assistance helps you until you have returned home or have received final treatment.
Q. Will I always get a discount when I use my membership card?
A. Not necessarily. Each pharmacy determines their own retail pricing.
Q. Why didn’t I get a discount at the participating pharmacy?
A. Many pharmacies price some prescriptions at or below cost in order to draw customers to their store. If you present your discount card and the price is higher than the pharmacy’s retail rate or sale price, you will always pay the lowest price available.
Q. What if the pharmacy doesn’t recognize the card’s name?
A. Always make inquiries in person and be sure to bring your card with you. If the pharmacy still has questions, have them call the Pharmacist Help Desk number on the back of your membership card.
Q. Is this a co-pay insurance card?
A. No. This membership is a discount card offering reduced prices. You are responsible to pay the pharmacy 100% of the discounted price.
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You’re in good hands. You and your family have a place to turn to for trusted advice and information when you need it most. Rest assured—highly trained registered nurses are on-call 24/7 to answer your questions for non-urgent concerns. Nurses can offer self-care tips, direct you to the appropriate care for immediate attention or tell you how to ease common problems such as a sore shoulder. Whether your baby has a fever in the middle of the night, you think you have the flu or you need to discuss side effects of medications, call NurseLine.
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Major issues can add up to major bills! Call Medical Bill Saver™ and rest easy. Experts who know the ins and outs of billing practices will attempt to negotiate discounts on your behalf. Negotiations can lead to a reduction in your costs. Once an agreement is made, the provider signs off on payment terms and conditions. You’ll receive an easy-to-read personal Savings Results Statement, summarizing the outcome and payment terms.
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Healthcare is becoming harder to understand. Personal Health Advocates help you find your way through insurance and healthcare systems. They can also locate doctors, specialists, hospitals, dentists and pharmacies. Advocates research treatments, resolve claims and provide medical explanations so you can make more informed decisions.
Untangle medical bills and insurance claims
Clarify benefits
Answer questions about tests, treatments and medications
Coordinate care among multiple providers
Assist with eldercare and related healthcare issues
Arrange second opinions
Transfer medical records
Negotiate payment arrangements with providers and find options for non-covered services
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The fast, easy way to get health information from an online resource you can trust. You have 24/7 access to doctors, pharmacists, psychologists, dentists, dieticians and more by email or smartphone app. You’ll get treatment options and advice you understand. With Doctors Online, the doctor’s always in!
Responses within a few hours
Articles, videos and Health Encyclopedia
Weekly Health Tip emails from doctors
Healthy Lifestyle Assessments to monitor your health
Secure Personal Health Record
Unlimited, confidential services include your immediate family
Q. How does this benefit work?
A. Members can ask questions to a board certified doctor via email 24/7/365. After registering once, type in a subject, like poison ivy, and a question in the message field. A response from the doctor will be sent within 24 hours.
Q. What services are included?
A. Members may work with with a board certified doctor for guidance on treatment options for an illness. Members have access to psychologists for behavioral health questions and can get help with various other things including nutrition, fitness and much more.
Q. Are there any services with which Doctors Online will not help?
A. Emergency questions/ issues and prescribing medications are excluded.
Q. Am I charged for each new question?
A. No, members are never charged for services through Doctors Online. Members may use this service over and over at no cost.
Q. Can I get general health info through Doctors Online?
A. Yes, members may get info through e-mail, such as health tips, links to quality resources and responses from doctors.
Q. Will the medical information I share remain confidential?
A. Patient Confidentiality is respected by Doctors Online. The website honors or exceeds the legal requirements of medical/health privacy. Personal information will not be given or sold to unaffiliated third parties.
